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Documentation

Browse comprehensive guides, tutorials, and API references.

Browse Documentation

Technical Support

Get in touch with our technical team or create a support ticket.

Create Support Ticket

Community Forum

Interact with other users, ask questions, and get answers.

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Frequently Asked Questions

Quick answers to the most common questions

To install YedekleDB24, run the installation file you downloaded from our website and follow the steps. For the cloud version, no installation is required after signing up - you can start using it right away.

YedekleDB24 currently supports MySQL, PostgreSQL, SQL Server, Oracle, MongoDB, and MariaDB. The list of supported databases is expanded with regular updates.

Your data is protected with industry-standard AES-256 encryption. All communication occurs over SSL/TLS, and backups are encrypted on demand or automatically. Our data centers are physically secure as well.

To restore your backups, log into the control panel, go to Backup Records section, select the backup you want to restore, and click the "Restore" button. Then select the target database and confirm.

To set up email notifications, go to the Settings page, select the "Email Notifications" tab, and enter your SMTP server details. Then select the events you want to be notified about (successful backups, failed backups, etc.).

Contact Information

How to reach us

Email

support@yedekledb24.tr

Phone

0850 420 05 65

Working Hours

Monday - Friday: 9:00 AM - 6:00 PM

Address

Saray Mahallesi, Dr.Adnan Buyukdeniz Street, Cessas Plaza Office Park No:4 Floor:10 Block:2

Support Plans

Support options that fit your needs

Standard Support

Basic support plan included with all subscriptions

  • Email support
  • Documentation access
  • Community forum
  • 2 business days response time

Premium Support

Advanced support included with Professional and Enterprise plans

  • Email and phone support
  • Priority ticket responses
  • Screen sharing assistance
  • 4-hour response time

Enterprise Support

Dedicated support services for large organizations

  • Dedicated technical account manager
  • 24/7 phone and email support
  • On-site installation assistance
  • 1-hour response time guarantee